At BLSTR, we comply with all legalobligations under EU and UK consumer protection laws. This policy outlines theminimum requirements for returns, refunds, and warranty claims.
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Under EU Consumer Rights Directive 2011/83and UK Consumer Contracts Regulations 2013, you have the right to withdraw fromyour purchase within 14 calendar days from the day after receiving the product,without providing a reason.
To exercise this right, you must notify ourcustomer service team by email or through our online return request form withinthis period. After notifying us, you have another 14 days to return the item.
- Product Inspection Allowed: You may openand inspect the product as you would in a physical store.
- Security Seal Requirement: Each BLSTRsander has a security seal on the grit ejection area. If this seal is broken,the product is considered used and is not eligible for return under withdrawalrights.
- Repackaging: The item must be securelypackaged to prevent damage during return shipping. Original packaging isrecommended but not required.
- Return Shipping Costs: Customers areresponsible for return shipping costs unless the item is defective orincorrect.
- BLSTR sanders with a broken security sealcannot be returned under the withdrawal right.
- Custom-made or personalized items cannotbe returned.
Upon receiving the returned item, we willissue a full refund, including the original standard shipping cost, within 14days of receiving the returned product or proof of shipment.
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Refunds for valid returns will be processedto the original payment method within 14 days after we receive the returnedproduct. If the product shows excessive use, a reasonable deduction may apply.
Refunds will not be issued for:
- Returns outside of the withdrawal period(unless faulty or incorrect).
- Products damaged due to improper handlingby the customer.
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If you receive a damaged, defective, orincorrect BLSTR sander or accessory, you must notify us within 48 hours ofdelivery.
- BLSTR will cover all return shippingcosts.
- We will arrange a repair, replacement, orfull refund, depending on availability.
- We may request photographic evidencebefore processing the return.
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All BLSTR sanders are covered by theminimum EU 2-year legal guarantee and UK Consumer Rights Act.
- Covers manufacturing defects and faultsarising from normal use.
- If a defect is found within 24 months(EU) or within a reasonable timeframe (UK), customers are entitled to a freerepair or replacement.
- If repair or replacement is not possible,a partial or full refund may be issued.
- Normal wear and tear.
- Damage caused by misuse, impropermaintenance, or unauthorized repairs.
- Consumables or accessories that naturallywear out over time.
To initiate a warranty claim, contactcustomer service with proof of purchase and a description of the issue. We willprovide instructions on how to proceed.
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To request a return, refund, or warrantyservice, contact customer service by email or phone with your order number,product details, and reason for return or claim.
- Unauthorized returns will not beprocessed.
- If returning a faulty product, BLSTR willcover all return shipping costs.
- Refunds will be issued within 14 days ofreceiving the item.
By purchasing a BLSTR sander or accessory,you acknowledge this policy, which reflects the minimum legal requirementsunder EU and UK consumer laws.
For assistance, contact us via our website.
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